Return Policy

Canadian 30-day satisfaction returns
Canadian customers may request a return within 30 days after receiving their order. This 30-day satisfaction return policy applies to all products currently sold to Canadian customers through ActiveRx, including prescription eyewear and custom prescription lens work.

Canadian returns are free and handled by mail. To start a return, contact us at care@getactiverx.com with your order number or proof of purchase. We will provide return instructions and any required return authorization or prepaid return label. Items sent back without first requesting a return may not be accepted.

Prescription and custom eyewear
Reasonable try-on and normal use to evaluate fit, comfort, vision, and satisfaction are permitted during the 30-day period. Prescription eyewear, custom lens work, personalized eyewear, and special-order eyewear do not need to be unworn or unused to qualify. Please return the product clean, with its included accessories and original packaging when reasonably possible.

Condition exclusions
Reasonable try-on and normal evaluation use do not disqualify a return. We may not accept a product that was materially damaged after delivery through accident, misuse, neglect, or unauthorized alteration. Gift cards, if offered, are not returnable.

Damages and issues
Please inspect your order when it arrives and contact us promptly if it is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exchanges
The fastest way to receive a different product is to return the item you have. Once the return is accepted, you may make a separate purchase for the replacement item.

Refunds
We will notify you after receiving and inspecting your return. Eligible returns receive a full refund of the purchase price paid for the returned eyewear and selected lens options to the original payment method within 10 business days after approval. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at care@getactiverx.com.

Contact us
For questions about returns or refunds, contact our support team at care@getactiverx.com.